Question 1

Can I return a product?

Accepted Answer

At this time, our products are non-refundable. If however there is an issue with the product, we ask that you contact the Brew Barn Herbal Apothecary, and we will be happy to help.

Question 2

What are your shipping rates?

Accepted Answer

Our shipping rates will vary in price, depending on location and weight. Please contact the Brew Barn Herbal Apothecary for more information.

Question 3

What is a zero-waste apothecary?

Accepted Answer

Our apothecary focuses on sustainable, handcrafted products, including natural soaps, skincare, herbal remedies, and cleaning supplies—all made with minimal waste and eco-friendly packaging.

Question 4

Do you take custom orders for soaps and skincare?

Accepted Answer

Yes! We love personalizing skincare for your skin type and preferences. Whether it’s a specific scent, skin concern, or ingredient request, we’ll craft it just for you.

Question 5

Do you accept container refills at your apothecary?

Accepted Answer

Yes! Bring back your purchased containers for refills on soaps, oils, and other products to help reduce waste. Contact us for more information.

Question 6

Do you plan on having a refill program for returning customers?

Accepted Answer

Yes, we are currently working on a customer refill program and the details will be launched before the end of 2025.

Question 7

Do you deliver?

Accepted Answer

Yes, we deliver locally in the Greater Sudbury Area. All orders over $50, qualify for a $5 delivery. Delivery day is currently Tuesday. Please contact the Brew Barn Herbal Apothecary for more information.

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